Returns, Refunds & Complaints Policy

Your Fresh Flowers Guarantee with Hendon Florist

At Hendon Florist, we pride ourselves on delivering only the freshest flowers to homes and businesses throughout Hendon. As your trusted local florist, we are dedicated to ensuring complete satisfaction with every bouquet and arrangement that leaves our shop. Our Fresh Flowers Guarantee ensures that your blooms arrive vibrant, healthy, and full of life, whether you’re sending a thoughtful gift or brightening up your space.

Damaged-on-Arrival Policy

Despite our best efforts at careful handling, damage in transit can sometimes occur. If your flowers arrive damaged or not in their best condition, please notify us as soon as possible on the day of delivery or within 24 hours of receipt. In order to help us resolve the issue efficiently, we may ask for a description and a photo of the damage. This helps us assess the problem quickly and maintain our high standards of quality control.

Freshness Window

We guarantee that all flowers delivered by Hendon Florist will remain fresh and beautiful for a minimum of five days from the date of delivery, provided they are cared for following our recommended flower care guidelines. These easy tips are designed to maximise bloom longevity in your home or office. If your flowers do not meet this freshness standard within the guaranteed window, please let us know.

Refunds and Replacements

Your satisfaction is our utmost priority. If you are not completely happy with your purchase, we offer the following options based on your circumstances:

• Damaged or Wilted on Arrival: We will offer a full refund or send a replacement bouquet at no extra charge, as per your preference.
• Not Meeting Freshness Window: If your flowers fail to last our guaranteed five-day window despite recommended care, please inform us within this timeframe. We will offer a partial refund, full refund, or a replacement bouquet.
• Wrong Item Sent: If your order arrives incorrectly, please notify us immediately. We will arrange for the correct flowers to be sent or provide a refund depending on your wishes.

All refund or replacement requests must be raised within 5 days of delivery to ensure prompt resolution in line with our freshness guarantee.

Complaints Process

We take every complaint seriously and view your feedback as a valuable tool for improvement. If you have a concern or complaint about your flowers or our service, please contact us with the details of your order and the nature of your complaint. Our team reviews each issue thoroughly and aims to provide a detailed response and possible solution within one working day.

In rare cases where further investigation is required, we will keep you informed throughout the process and work to resolve the matter swiftly and fairly. Our goal is to ensure every Hendon customer experiences only delight with our flowers and service.

A Trusted Local Florist in Hendon

For years, Hendon Florist has been committed to serving our local community with integrity and personal care. Whether delivering to local households or assisting Hendon businesses, we pride ourselves on our reputation for quality, reliability, and fresh flowers every time.

Thank you for trusting us for your flower needs. If you have any questions about our Returns, Refunds, and Complaints process, please reach out — we’re here to help!